After-Sale Services

Our after-sales team keeps your systems productive for the long term: Original spare parts – even for older models – are delivered to you via express delivery and can be installed immediately upon request. Experienced technicians troubleshoot problems remotely or on-site, while regular maintenance and inspection packages prevent downtimes in the first place. Should something go wrong, transparent and prompt complaint handling ensures that your production is back up and running quickly.

Spare parts service

Our machines are designed for longevity—however, wear and tear can occur. We supply original spare parts quickly and reliably, with installation service upon request. We also provide spare parts for older machine models or carry out technical overhauls.

Spare parts for all HARRY LUCAS machines, suitable ELHATEX lubricants for all machines and all necessary information about shipping and customs regulations.

Phone: +49 (0) 4321-9877- 51
Fax: +49 (0) 4321-9877- 25

Maintenance & Inspection

Regular maintenance ensures the availability of your machines. We offer inspection and maintenance packages as well as preventative measures to prevent breakdowns from occurring in the first place. Our service technicians operate internationally.

Technical support

Whether remote maintenance, video conferencing, or telephone consultation: Our experienced technical team supports you with disruptions or adjustments – even internationally. Fast, direct, and solution-oriented.

For quick and competent advice, please have the following information ready:

・ Order number / Machine number
・ Machine model
・ Electronic circuit diagram number
・ Your telephone number

Phone: +49 (0) 4321-9877- 0
Fax: +49 (0) 4321-9877- 11

Complaints handling

Should something not work as planned, we will ensure that it is resolved quickly and accommodatingly – transparently, documented and with the aim of regaining your satisfaction.

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